Privacy Policy — maju369

maju369 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at maju369.cam. This Privacy Policy ("Policy") describes how maju369 collects, processes, stores, shares, and protects personal data relating to registered players, prospective players, and visitors (collectively, "you" or "User") who interact with the Platform.

This Policy is issued in compliance with applicable data protection legislation and reflects our commitment to transparent, fair, and lawful data processing. By registering an account, depositing funds, or otherwise using the maju369 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein, to the extent that such consent is required by law.

This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into the overall agreement governing your use of the maju369 Platform.

The following terms carry the meanings set out below throughout this Policy:

maju369 collects personal data in several categories depending on how you use the Platform. We collect only the data that is necessary for the stated purposes and do not engage in speculative data collection.

maju369 processes personal data only where there is a lawful basis for doing so. The legal bases on which we rely include:

• Contractual Necessity: Processing your registration data, KYC information, and financial transaction records is necessary to provide you with the maju369 service and to fulfil our contractual obligations to you as a registered Player.
• Legal Obligation: maju369 is subject to regulatory and anti-money laundering (AML) obligations that require us to collect and retain certain categories of personal data — including KYC documentation and financial transaction records — for legally mandated periods.
• Legitimate Interests: We process technical and gaming activity data to maintain platform security, detect and prevent fraud, improve our service quality, and ensure responsible gambling compliance — all of which represent legitimate interests that do not override your fundamental rights.
• Consent: Where we process personal data for purposes beyond those described above — such as sending you optional promotional communications — we will seek your explicit consent, which you may withdraw at any time.

maju369 uses the personal data it collects for the following specific purposes:

• Account Registration and Management: To create and maintain your maju369 account, verify your identity, and manage your account settings and preferences.
• Identity Verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with applicable regulatory requirements.
• Payment Processing: To facilitate MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency channels.
• Platform Operation: To deliver the gaming services, sportsbook, live casino, and all other features available on the Platform to you as a registered Player.
• Fraud Prevention and Security: To detect and prevent unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct.
• Responsible Gambling: To monitor gaming patterns that may indicate problem gambling behaviour and to apply any self-imposed limits or exclusions that you have set on your account.
• Customer Support: To handle your support enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from competent authorities, and maintain the records required by our regulatory framework.
• Service Improvement: To analyse aggregate, anonymised usage data to improve Platform functionality, fix bugs, and enhance the overall player experience.
• Promotional Communications (with consent): To send you information about bonuses, promotions, and new Platform features, where you have provided explicit consent to receive such communications and have not withdrawn that consent.

maju369 does not use automated decision-making or profiling in ways that produce significant legal effects on Players, except where required for fraud detection or AML screening, in which case Players retain the right to request human review of automated decisions affecting their account.

maju369 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Service Providers: Your financial transaction data is shared with our authorised payment processors — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong transactions — solely to process your deposits and withdrawals. These providers are contractually bound to handle your data in accordance with applicable data protection requirements.
• KYC and Identity Verification Partners: Your identity documents may be processed by our contracted KYC verification service provider(s) for the purpose of validating your identity and age. These providers operate under strict data processing agreements with maju369.
• Fraud Prevention and AML Services: Certain technical and transactional data may be shared with specialist fraud detection or anti-money laundering screening services to protect the integrity of the Platform.
• Regulatory and Legal Authorities: maju369 will disclose personal data to competent authorities, courts, or regulators where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of maju369's business assets, personal data held by us may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy. Players will be informed of any such transfer in advance.

maju369 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Account and Registration Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, to satisfy AML and regulatory record-keeping obligations.
• KYC Documentation: Retained for a minimum of five (5) years following the date of verification or account closure, whichever is later, in accordance with anti-money laundering legislation.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction date.
• Gaming Activity Logs: Retained for three (3) years from the date of each session, or longer where required by our regulatory framework.
• Customer Support Records: Retained for three (3) years from the date of the relevant interaction.
• Marketing Consent Records: Retained for the duration of active consent plus three (3) years following withdrawal of consent.
• Technical and Device Data (Logs): Retained for twelve (12) months on a rolling basis, unless extended retention is required for fraud or security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

The maju369 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly and to deliver a personalised experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to operate. They enable core functions such as user authentication, session management, and security controls. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings, game preferences, and display settings — to provide a more consistent experience across sessions.
• Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently and how long sessions last. This data is used in aggregate form to improve Platform performance and user experience.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, including unauthorised login attempts and suspicious transaction patterns.

Session cookies expire automatically when you close your browser. Persistent cookies remain on your device for a defined period or until you manually delete them. You may configure your browser to refuse or delete cookies, but doing so may affect your ability to use certain features of the maju369 Platform.

maju369 does not use third-party advertising or tracking cookies that would allow external parties to profile your browsing behaviour across unrelated websites.

maju369 implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the maju369 Platform is encrypted using industry-standard Transport Layer Security protocols.
• Encryption at Rest: Sensitive data stored in our databases — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): Players may enable 2FA on their accounts to add an additional layer of login security.
• Access Controls: Access to personal data within maju369's internal systems is restricted on a strict need-to-know basis, with role-based access controls and comprehensive access audit logging.
• Security Monitoring: maju369 operates continuous system monitoring and intrusion detection to identify and respond to potential security threats in real time.
• Regular Security Reviews: Our security infrastructure is subject to regular review and penetration testing by qualified security professionals.
• Staff Training: All maju369 personnel with access to personal data receive regular training on data protection obligations and security best practices.

Notwithstanding the above, no data transmission or storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, maju369 will notify affected Players in accordance with applicable notification obligations.

As a Data Subject, you have the following rights with respect to your personal data held by maju369. These rights may be subject to certain legal limitations where applicable regulatory obligations require us to retain or continue processing your data.

To exercise any of the above rights, please contact maju369 via email at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request", or through the live chat support channel. We will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, with prior notice.

maju369 is strictly an adult gaming platform. Registration and use of the Platform is prohibited for any individual under the age of 21 years. We take this restriction extremely seriously and enforce it through mandatory identity verification (KYC) at the account level.

If maju369 discovers or has reasonable grounds to suspect that a registered account belongs to an individual aged under 21, we will:

1. Immediately suspend access to the account
2. Initiate an investigation and request documentary proof of age
3. Permanently close the account if the age restriction is confirmed to have been breached
4. Withhold any balance in the account pending review and, where applicable, return funds to the original payment source after deducting any winnings derived from play
5. Delete all personal data associated with the underage account, subject to any legal retention obligations

maju369 does not knowingly collect or retain personal data from individuals below the age of 21. If you are a parent or guardian and believe your child has accessed the maju369 Platform, please contact our support team immediately.

The maju369 Platform may contain references to third-party services — such as payment providers, live chat tools, or analytics platforms — that operate under their own privacy policies. maju369 is not responsible for the data practices of any third-party service, and this Policy does not extend to cover those services.

Where we engage third-party data processors — including payment service providers facilitating Malaysian payment methods such as Touch 'n Go eWallet, Boost, DuitNow, and FPX — we do so under contractual data processing agreements that require them to implement appropriate security measures and to process your data only for the purposes we specify.

Players are encouraged to review the privacy policies of any third-party service they interact with, particularly when entering payment credentials or personal information outside the maju369 Platform environment.

maju369 is an internationally operated platform. In the course of providing its services, personal data may be transferred to and processed in countries outside of Malaysia. These transfers occur in connection with the operation of our Platform infrastructure, payment processing, and KYC verification services.

Where personal data is transferred to countries that may not have the same level of data protection as Malaysia, maju369 ensures that appropriate safeguards are in place — such as contractual clauses requiring the recipient to apply equivalent data protection standards — before any such transfer takes place.

Players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other parts of Malaysia can be assured that international transfers of their personal data are governed by the same standards and protections described throughout this Policy.

maju369 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. When material changes are made, we will notify registered Players through one or more of the following methods: in-platform notification, email to the registered address, or a prominent notice on the Platform homepage.

Continued use of the maju369 Platform after the effective date of any amended Policy constitutes acknowledgement of and agreement to the revised terms. If you do not agree with the updated Policy, you should cease use of the Platform and contact support to arrange account closure.

The most current version of this Privacy Policy is always available at maju369.cam/privacy-policy. The effective date at the top of this document will be updated to reflect the date of the most recent revision. We recommend that Players review this Policy periodically to stay informed of any updates.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maju369, please contact our Data Protection team through the following channels:

maju369 serves Players from all major cities in Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. All Players — regardless of location within Malaysia — are entitled to the same standard of data protection and the same rights described in this Policy.

If you are not satisfied with our response to a data protection concern, you retain the right to raise a complaint with the relevant data protection authority in your jurisdiction. maju369 will cooperate fully with any such authority in connection with any investigation or inquiry.